Return Policy

 Return Policy Page
Sometimes things may not always arrive as expected in its perfect condition with that in mind we offer a 30-day return policy base upon the conditions below. Akiba HQ will try to be as transparent as possible throughout the entire return exchange progress via email update regularly upon status changes. Let's explain a few different types of scenarios, terms down below. And fees when applicable. 
 
Unopened Items (Unopened Returns)
This returning type condition will have no restocking fee.
However, The Actual Postage Due to your delivery will be deducted from your final refund amount. Reversing the FREE or DISCOUNTED SHIPPING offering if any. This covers a basic Change of Mind, Unopened and Unused items can be returned within 30 days unless specifically stated on the product details page with the limited condition. The packaging must be in the same condition as initially received with the original factory seal untouched. The buyer pays the return shipping cost. This will still require a return authorization number (RMA #). Contact us to request a unique RMA# for your case. 
 
Opened Items (Opened Box Returns)
DO NOT break factory seal or remove tags. Opened Box items are NOT eligible as full refund returns. It can only be exchanged for an identical product or partial refund with a return authorization number (RMA #). Contact us to request a unique RMA# for your case. 
This includes:
 
Items that have been opened or removed from the factory packaging
Items that have visible indications that the packaged has been opened or altercation.
Opened product casing that is no longer factory sealed.
 
Clothing and Apparel
Opened but NOT used, washed or worn clothing, apparel, costumes, wig, and accessories may not be returned for a refund. When it is approved. It can be returned for a one-time exchange only. Restricted to the matching style or color only.
 
Damaged and Defective Items On Delivery
Any defective item or item damaged in transit can be exchanged for a full replacement or lose new part(S) of the same item matching to the Product ID, UPC, or JAN product code (Some replacement may arrive not housing inside its factory casing). RMA request within 15 days of receiving your order. If the item inventory is no longer available. We will be happy to issue a full refund in its original payment form or store credit of your choice. In certain scenarios, we may request that you e-mail pictures of your broken or defective item to help us determine the best fit solution to your problem encountering. A return authorization (RMA) is required. Contact us 
 
Import: The following issues do not qualify as a defective or damaged product:
Minor cosmetic paint alignment issues, color shift, dented package, loosen window on the packaging, loosen parts floating inside the packaging. 




Sale Final Merchandise

(Hobby Tool & Supply)
All hobby tools, paint, supply, and hobby-related accessories may not be returned for refund, store credit, or exchange. These item types are considered Sales Final Merchandises. 

(Clearance Items)
Items sold and marked as Clearance from Akiba HQ. These item types are considered Sales Final Merchandises. May not be returned for refund, store credit, or exchange.

(Opened Box Items)
If something doesn't look right or may require an exchange. Please contact us first before opening your purchase. Breaking of factory seal may cost it to become not refundable.  


How to Prepare Your Item for Return Shipping

Get Return Authorization Number (RMA #)
Please contact us to receive a return merchandise authorization number (RMA#) before it can be accepted. Any returns without authorization RMA will be delayed and possibly not be eligible for a refund after investigation inspection by in house staffer.
Email: CS@akibahq.com at anytime or Phone: 510-361-0096 (12:00 PM to 5:00 PM PST Mon – Fri ) Pacific Standard Time.
Follow our return instructions given via email. Return merchandise with issued shipping labels if provided. Otherwise, choose your carrier to return with tracking number is suggested. Akiba HQ cannot be held accountable for any lost mail.
The described return article must receive within 10 business days after RMA# is issued.

How to pack your return item
Please pack the item in an appropriate-sized shipping box/carton and use bubble wrap or other packing filler to adequately protect the goods. (Recommended a minimum of 1 inch thickness surrounding spaces between the delivery carton from any return articles). It is your responsibility to protect and prevent the merchandise from further damages regarding all returns. 
 
Warning!!!
Please DO NOT place the shipping label directly onto the item retail packaging for return / exchange. This may result in rejection, or an added package recondition processing fee. A charge of $50.00 USD automatically subtracted from your final refund total. The reason because not all shipping labels can be easily removed from the merchandise which can worsens its condition, and causing it to become not restock able. Even if we can remove it. It would still require some very precise amount of workmanship to remove such labels without damages to the packaging.

In addition, if the item acquired additional damages during transit or received in less-than-original authorized return condition due to poor packaging. Your refund will result in a wastage fee deduction of 25% to you, or rejection back to the sender. This can be easily avoided with care return packing. Please help us reduce waste. Because most heavily damaged items are not restock able or to be re-sellable here at Akiba HQ. That likely will result in it going into the landfill. We thank you in advance to help avoid such a situation.
 
 
Refunds Schedule

Refunds on returns are issued after the product has been received and processed. Most items will take 3-5 business days to process. Refunds are given in the original form of payment. In cases where this is not possible, store credit will be issued.
**(International customers will be responsible for any additional carrier fees, custom exam fees, duties, or taxes which may be added beyond our controls.)** You may view your account to check refund status. Once we've issued your refund. There may still be some delay for these funds to show in your bank.

Credit Cards: Typically 3-5 business days or less.
PayPal: Depends on your PayPal original source of payment. PayPal states typically 3-5 days.

 
 A Refused and Undeliverable Shipments.

A refused shipment will be treated as an unopened return. This returning type condition will have no restocking fee.
However, The Actual Postage Due to your delivery will be deducted from your final refund amount. Reversing the FREE or DISCOUNTED SHIPPING offering if any. When you choose to not provide updated instruction within 10 business days of our email notification. If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address, outdated profile address, wrongfully selected address during checkout, or an unclaimed automatic return), we will contact you to reship the package. The additional re-ship postage cost is required. Re-shipment for domestic customers may not be eligible for Flat Rate Shipping, Free Ship, or Other Discounted Shipping promo services any longer. Signature delivery will be enforced on any re-delivery services attempt to ensure the security of your packages. This could be resulting in extra carrier service option charges. Akiba HQ will disclose all necessary postage and fees to you in advance of the redelivery.

**(International customers will be responsible for any additional carrier fees, custom exam fees, duties, or taxes which might beyond our controls.)** For refused or non-deliverable shipments & customs disposes of your shipment for any reason, no refunds will be issued for product or shipping. 



Handling & Fees

We do not have a restocking fee. However, The Actual Postage Due to your delivery will be deducted from your final refund amount. Reversing the FREE or DISCOUNTED SHIPPING offering if any. All Opened Box Returns are non-refundable. Unless it falls under the exchange policy condition which a new replacement product will be processed accordingly.  
 
25% Deduction Wastage Fee
When the item acquired additional damages during transit or received in less-than-original authorized return condition due to poor packaging. Your refund will result in a wastage fee deduction of 25% to you or rejection back to the sender. This can be easily avoided with care return packing. Please help us reduce waste. Please scroll up to review the How to Prepare Your Item for Return Shipping section and learn how you can avoid this charge. Most damaged items are NOT Restock able or to be resell able if occur.

$50.00 Recondition Fee
If shipping label found directly attached to the item retail packaging of the return / exchange. It could result in rejection, or an added $50.00 USD recondition service charge to be automatically subtracted from your final refund total. Please scroll up to review the How to Prepare Your Item for Return Shipping section and learn how you can avoid this charge. Read about the Warning Message there to help you understand more.

Return Shipping Cost

If the reason for return is due to Akiba HQ's error or a factory damaged or defective product. We will cover any return shipping fees as long as the return is from a lower 48 States US address. And is completed through the Akiba HQ return option (a prepaid label provided by us). If you require or requesting a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and not be reimbursable. We are not responsible for any lost or damaged packages through a self-return option. Carrier to return with tracking number is suggested for your personal record.